Privacy Policy
This privacy policy sets out how britbricks uses and protects any information that you give britbricks when you use this website.
britbricks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
britbricks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
QUALITY GUARANTEE
We only sell genuine LEGO® products.
The vast majority of our products are brand new although we do occasionally sell rare parts or sets that are pre-owned, if that is the case the condition will be described accurately and clear photos will be available.
Our Return Policy is there to protect you in the rare event of a defect.
CUSTOMER SATISFACTION
Customer Satisfaction is our priority, so if you have any questions or comments please send us an email using the contact link.
YOUR CONTACT DETAILS
Please ensure you give, preferably an email address or contact telephone number when entering your details during Checkout. This enables us to then confirm your order via email or contact you should there be any problems.
CANCELLING AN ORDER
As orders are dispatched either same day / next working day, orders can be cancelled at no charge if cancelled prior to dispatch.
Please see notes on Deliveries for details on dispatch times.
To Cancel: Please email with your order number & contact details using the contact link.
If an order has already been dispatched, unfortunately it will have to be returned at your expense for a refund. *Please see notes on Returns below.
RETURNS POLICY
If you are unhappy with an item, a replacement (where available) can be sent or a full refund or store credit given if you prefer on return of the item.
The item must be returned within 60 days of receipt in secure packaging in the same condition that you received it in. Unless the item is faulty or not as described, postage costs will not be refunded.
If you have any issues or problems with any item, please contact us, we will always work with buyers toward a satisfactory solution.
FAULTY OR DAMAGED GOODS
Photographic evidence may be required of the fault / damage of the item or the product if we do do not require the item to be returned, this is often a requirement by the mail company as part of their claims process.
PAYMENT METHOD
All major credit and debit cards are accepted.
PACKAGING
All orders are mailed in quality, strong secure packaging to ensure protection of your item(s).
POSTAL DELIVERY
Payment must be cleared prior to dispatch of all orders. Once received & cleared, the following will apply:
Orders placed by 4pm (Mon - Fri) will be dispatched the same day. Otherwise they will be dispatched the next working day.
Postage / Shipping cost is determined by weight and destination, multiple purchases will be combined into one package where possible and the savings passed on to you, for instance, it is much cheaper to mail 5 items together than it is to mail them individually. So, the more you order in one visit, the more you save on shipping. you can view your shopping cart and check the shipping amount before you pay so no surprises.
Please ensure you select the correct postage option for your country. If you choose the wrong option, you will be invoiced for the difference and this will have to be paid before goods can be dispatched.
UK DELIVERY
Items mailed by 2nd class post and are fully covered for loss or damage as proof of posting is always obtained. Items mailed by Royal Mail tracked services are also fully insured for loss or damage.
Please allow 2-3 working days for 2nd class delivery or sometimes up to a week more during November and December.
EUROPE DELIVERY
Items are mailed by Airmail post and are fully covered for loss or damage as proof of posting is always obtained. Items mailed by Royal Mail tracked services are also fully insured for loss or damage.
Please allow 5-7 working days and also allow for possible security inspections by Customs officers which can add to the delivery time.
REST OF THE WORLD
Items are mailed by Airmail post and are fully covered for loss or damage as proof of posting is always obtained. Items mailed by Royal Mail tracked services are also fully insured for loss or damage.
Please allow 5-10 working days and also allow for possible security inspections by Customs officers which can add to the delivery time.
SPECIAL NOTE FOR CERTAIN COUNTRIES
Orders sent to ITALY, RUSSIA and some SOUTH AMERICAN countries can sometimes take 4-6 weeks to arrive so if you are ordering from here please allow for this possibility.
PRIVACY POLICY
Your credit or debit card details are never available to me as I only accept cards through Clearaccept & Paypal who are third party payment processors, this is an extremely safe process, they take your details and payment on their secure servers and then pass the money over to us.
We will never use your details for any other purpose other than for processing & dispatching your order and occasionally contacting you about discounts or special offers.
We will never pass on any of our customers details to any 3rd party for any reason whatsoever.
All details we have of our customers are kept within our securely hosted website for our future reference only, in case of queries on orders & complaints etc.
If you have any further questions or queries, please do not hesitate to contact us using the contact link.
britbricks is owned and operated by
Karen Marie Brailsford
The registered business owner, email address and physical address is;
karen@britbricks.com
Karen Marie Brailsford
19 Herringthorpe Avenue
Rotherham
S65 3AA
United Kingdom